Frequently Asked Questions
Everything you need to know about your next journey with Valise.
What materials are used in Valise luggage?
Our suitcases are crafted from premium aerospace-grade polycarbonate and reinforced aluminum frames, ensuring a perfect balance between lightweight portability and high-fashion durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express overnight options are available at checkout for those last-minute travel plans.
Do you offer a warranty on your products?
Yes, every Valise piece comes with a limited lifetime warranty covering any manufacturing defects in wheels, handles, and zippers.
What is your return policy?
We offer a 30-day trial period. If you aren't completely in love with your luggage, you can return it for a full refund, provided it has not been used for travel.
Are Valise carry-ons compatible with major airlines?
Our 'Essential Carry-On' is designed to fit in the overhead bins of most major domestic and international airlines. We recommend checking specific carrier dimensions before flying.
How do I clean and maintain my luggage?
To maintain the exterior luster, use a soft cloth with warm water and mild soap. For the interior lining, we recommend spot cleaning with a damp cloth.